Refund & Return Policy

Thank you for shopping at Radiant Seol. We value your satisfaction and strive to provide the best skincare, body care, makeup, haircare, and sunscreen products. Please read our Refund & Return Policy carefully to understand your rights and obligations.

Eligibility for Returns

Products can be returned within 7 days of delivery.

Items must be unused, unopened, and in their original packaging.

Products that are opened, used, or tampered with cannot be returned due to hygiene and safety reasons.

Non-Returnable Items

We do not accept returns for:

• Products that have been opened or used.
• Items purchased on clearance or promotional sale (unless damaged or defective).
• Gift cards or digital products.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

Approved refunds will be processed to your original payment method within 7-14 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the product was damaged or incorrect.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact us with photos of the product within 48 hours of delivery.

Return Process

Contact us at [Insert Email Address] with your order number and reason for return.

Our team will provide return instructions and pickup/shipping details.

Ensure the product is securely packed to avoid damage during return transit.

Damaged or Defective Products

If you receive a damaged or defective item:

• Notify us within 48 hours of delivery with photos and order details.
• We will arrange a replacement or issue a full refund, including shipping costs.

Contact Us

For any return or refund requests, please contact:

• Phone:
• Email: [Insert Email Address]
• Website: https://radiantseoulae.com/